These are our Terms and Conditions

Please read through them and feel free to contact us with any questions, thank you.

About us

We are Kids Den Limited, a customer friendly company hence we tried to have our Terms & Conditions in simple terms so it is easy for you to understand. We would like you to enjoy shopping on our website. Please note out Terms & Conditions will have to be agreed to in order to proceed with any purchase.

This website www.kidsden.ie  (“page”/“website”) is owned and operated by Kids Den Limited (“us”, “our”, “we”,”company”) .We are a limited liability company registered in Ireland under company number 559246 and have our registered office at 9-10 Village Centre, Lucan, Co. Dublin.

We refer to users of the website and purchasing customers as “buyer”,”you”,”yourself”,”yours”.

By using our website or submitting any material or comments to us, you agree to these terms and conditions to which we refer as “terms”,”conditions”

Appointment of Sale

Any goods listed on our website, including sale and ex demo items, are deemed to be on offer subject to Terms and conditions. Purchases and order fulfilment is subject to adequate stockings level and price agreed by our company.

We reserve the right to change pricing from time to time and exclude our liability form potential losses or damages from our price updates.

We can refuse to provide our goods to any company or individual.

Description of any goods on our website is for identification purposes only.

Statutory rights of the buyer are not affected

 

Company’s Obligations

 We offer friendly service and will do the utmost to assist you in choosing right furniture and furnishings for your home.

Furniture goods

Our solid pine furniture pieces are not only good looking but extremely functional products. Simple but universal design makes them timeless and appealing addition to any household.

All products are double coated with ecological colourless lacquer to maintain durability. Additional colours like white wash or walnut can be made on request as well as non-lacquered version. Our solid pine products are of top quality. Our furniture is being sold successfully around the world including USA and Germany.

All ranges are flat packed and require home assembly.

Bedding goods

We also offer wide range of trendy plush minky products including bedding for children cots, cuddly toys and pushchair accessories. Novel designs are made of 100% cotton and high quality original fabrics sourced from leading American supplier. Our cushions and blankets a must have for any kid’s bedroom.

Our cushions and blankets a must have for any kid’s bedroom. All our minky products are hand sewn, CE compliant and have necessary safety certificates (OEKO-TEX standard 100).  Fillings are made from anti-allergic silicone, are machine washable and easy to clean and dry.

 

Internet sales & delivery

We are selling only high quality furniture and bedroom furnishings yet we understand there may be a need of a return for whatever reason.

Subject to the terms set out therein, you have the right to cancel your Order and return the goods, any time before and up to fourteen (14) business days starting from the day after the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and providing that;

-We can only refund value of product upon receipt of the product in perfect condition

– Cost of sending product back to us is to be covered by consumer

-kids and baby bedding and accessories range and mattresses cannot be returned due to hygiene reasons unless unopened and in original packaging

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.

 

Delivery terms

In order to offer you best personal service and minimize costs we strive to deliver our furniture ourselves whenever possible. We’re committed to provide flexible delivery times including evening or weekend times of which you’ll receive clear and frequent communication. Driver will deliver the goods to your property to an address provided during ordering and may be of assistance to you in helping you moving goods into a given room in your house unless there are health and safety issues. We cannot be held liable for any claims relating to personal property or household features damages during the delivery. Removal of any packaging materials is not included.

We cannot be liable for any damage or loss resulting from delayed or failed delivery.

Assembly service is not included as standard yet can be arranged for an additional fee.  Please contact us for specific quotation for your order.

Furniture specific delivery terms

Delivery times of furniture will greatly depend on respective items being in stock and all are subject to availability from our suppliers. If we have your items in stock, in general, we will contact you to pick  suitable delivery date and time  within  7 working days .For items that are out of stock general lead time is 4 to 5 weeks. We cannot be liable for any delays or delivery failures that are out of our control. We aim to deliver as soon as possible without unnecessary delays.  In certain circumstances we might be delivering after agreed delivery date within reasonable time frame. You’ll be getting advanced notice and regular updates should this unfortunately occurred.

We might be unable to specify exact delivery time yet we will do our best to match our delivery time to your schedule. You’ll be contacted and informed of available delivery slots at least the day before the delivery.  Should re delivery of furniture be needed we reserve right to charge 20.00 EUR fee.

It’s best to directly contact us for best possible delivery date if in doubt.

Bedding range specific delivery terms

Delivery times will depend upon your location and courier used. We ship products a few times a week. Average shipping time within Ireland is about 3- 5 working days. Delivery time may vary for destination outside Ireland. On many occasions your purchase might arrive much quicker than 5 days.

Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act, 1980.

Under this Act the purchaser of goods has a number of rights – the main ones are

Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price
Goods must be fit for their purpose – they must do what they are reasonably expected to do
Goods must be as described – the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.
For further information about your consumer rights, visit the National Consumer Agency at www.nca.ie.

 

Copyright notice

We and/or our affiliates or licensors own and control all the copyright and other intellectual property rights on our website which are reserved and protected by copyright, trademark, and other intellectual property laws.

You cannot use the website or any available materials without authorization from us. Downloading or printing is allowed for non-commercial use providing that copyright is kept intact.

 

Acceptable use

As a user of our website you are not allowed to use it in any harmful, illegal or fraudulent way. Using our website to link it to any harmful spyware or malicious software is prohibited. You cannot use our website to collect any data without our written consent. It’s also unlawful to use any data from our website for any type of marketing purposes. Any information provided to us by you must be genuine and not fraudulent.

As a user you are allowed to view, print, stream, download content of our website for your own personal purposes, providing that terms and conditions of usage of our website are met. None of the material on our website can be edited or modified without our consent.

Redistribution, sale, or exploitation of our material and content is forbidden without written consent or right ownership.

Our newsletter can be forwarded without special permission.

It’s our discretion to restrict access to certain parts of our website.

 

Breaches of these terms and conditions

If the user breaches any condition of these terms and conditions we may take following actions

  • block given IP address from accessing our website,
  • contact relevant authorities
  • contact internet service provider and request to block your access,
  • start legal action against yourself

 

Payment

Orders can be placed via secure checkout on our website or through email correspondence with our office at office@kidsden.ie

In both cases you will receive an email confirmation stating goods ordered payment due date, VAT breakdown, delivery charges, total amount and currency specified.

 

Pricing advertised will be confirmed by us via electronic means once order has been processed. Prices included current VAT rates governed by Irish law. Respective delivery charges may apply depending on shipping address, amounts spent per order and goods purchased. We reserve right to amend total value of your order due to factors beyond our control.

Payment is due per the date indicated on the invoice that you will receive after placing an order. If you fail to pay the invoice in full we reserve right to cancel your order altogether and refuse placing another order by yourself in the future.

Payments can be made via our secure checkout through PayPal or a bank transfer to our bank account. Respective details will be disclosed during checkout on our website.

All goods will be charged in EUR currency

For B2B transactions or bulk orders please contact us at office@kidsden.ie so we can accommodate bespoke orders and payment terms separately

 

Warranty and Returns

Our furniture range is covered under 2 year warranty. Furniture cannot be covered under warranty if it was improperly used or incorrectly assembled. Usual wear and tear is not covered under this warranty, nor are defects not reported within 14 days from delivery date. Please keep purchase proof of your products to avail of an option of repair or replacement if not repairable. We reserve the right to determine which option is suitable.

Returns

Furniture

All products must be checked upon delivery. We can accept returns of faulty items if reported to us via email within 14 working days. Please make sure you unpack purchased goods and have them checked immediately and reported to us in case of any damages. Please take detailed notice/proof of the defect and kindly send us written description of the issue.

Our pine furniture is made of natural wood .Some color differences or shading are to be expected and are treated as natural characteristic rather than a fault in production.

Our products come from reliable suppliers and are quality controlled. If you received defective item we will try to correct the problem. We will arrange to replace you purchased product.

If you find that our products don’t fit your purpose we can accept furniture return if   below conditions are fully met:

-goods must be in impeccable condition in original packaging

-any faults have been reported within 14 days of initial delivery

-furniture wasn’t assembled or used

-restocking fee 30% of price paid

– Initial delivery charge cannot be reimbursed

– Extra delivery charge applies for picking up products you want to return equal to initial delivery charge

-items bought at discounted price with agreed imperfections cannot be returned (i.e. ex displays)

Refunds will be refused for items returned without an original receipt

Bedding goods

Please see terms under internet sales and delivery

Delivery charges

Furniture goods

We deliver our furniture products ourselves within greater Dublin area for a maximum charge of 30.00 EUR depending on your postcode payable to the driver.  Deliveries outside Dublin outside cost 50.00 EUR might be carried out by third party couriers. Charges may vary depending on order size and shipping distance.

It’s recommended to contact us for specific quotation for your order if you’re unsure.

We require 20% down payment for our furniture range when making an order the rest is payable on or before the delivery date.

Collection in person is currently unavailable.

Bedding goods

We deliver our bedding products within Ireland per the fee table below.  We use An Post Standard service or other third party reliable couriers depending on the order. Charges may vary depending on order size and shipping distance. Please contact us for specific quotation for your order if unsure. Cost includes shipping charges, packaging cost and handling expenses.

Total order value in EUR Delivery cost in EUR
Over €50.00 Free
From €15.01 to €49.99 €6.50
Up to €15.00 €3.00

 

Cancellation and suspension of the contract

 

An order or part of might be cancelled by us before actual delivery happens and you receive your goods at previously stated delivery address .We will inform you in writing within seven days and will refund any  amount of many paid for the respective order in full. We will not be liable for any losses, damages or claims resulting from cancelled order.

We can accept a cancellation of your order if you send us an email within 3 working days of receiving order confirmation.  There is no charge for cancelling within this time frame. A written confirmation shall be received by us from the buyer if that happens to indemnify us from any losses, damages or claims from the buyer side. We cannot guarantee we will receive your cancellation in time frame sufficient enough to allow us to stop the order from being shipped or delivered since we ship goods as soon as payment is received. It’s best to check with us on the status of the shipment at given time. In that case buyer will still be able to return goods as per normal returns process.

If in doubt we can be contacted trough following channels

Email: office@kidsden.ie

Phone 089 216 3365 (9am-5pm Moon-Fri)

In writing

Kids Den Limited

9-10 Village Centre
Lucan
Co. Dublin

 

Privacy policy

We are committed to protecting your privacy. . There is no requirement to disclose any personal information when browsing through our website. We don’t acquire any personal data, not limited to, like emails, names, locations unless it is voluntarily provided by the person browsing our website under our terms and conditions.

Once provided we don’t not share your data with others. We have no logs of personal data, nor do we utilize it by any other means. IP address might be used to provide statistics about traffic to our website. Such statistical data may be related to third parties; however, no personal information will be shared since IP addresses are not linked to any identifiable personal information. Only voluntarily personal data might be collected. We don’t conduct any other checks about our user’s i.e. public records.

Google Analytics might be used for marketing, advertising and experience improvement purposes.

 

Protecting the privacy of children is important to us. Therefore, you must be at least 18 years of age to use our website, to which by using our website you consent. No part of our site is supposed to attract anyone under 18.

Our website uses cookies; we understand that you agree to it by using the website. Information received from cookies (pieces of data from browsers) might be used to improve your experience and allow us to check user activity. Sample data might be not limited to information about your preferred language or location.

Limitations and exclusions of liability

Content of our website is provided free of charge to the users, we cannot be liable for any loss or damage of any nature due to users utilizing any content of our website.

We won’t be liable for any financial loss (not limited to  lost  contract or income,  opportunity cost or expected savings) or other indirect or special damages deemed to be obtained as a result arising out of these Terms. Users accept that we have therefore limited our personal liability and agree to not bringing any personal claim against any person or entity affiliated with kidsden.ie website. Buyers also acknowledge that Kids Den Limited will have not any liability in respect of  any product or content of its online shop in relation to breach of any conditions or terms stated therein.no liability will also be incurred by Us in case of incorrect interpretation of our policies and product descriptions.

 

Statuary rights under Distance Selling Regulations 2000 are not affected by our Terms and Conditions.

 

Terms and conditions might be revised from time to time without notice. We recommend reviewing the terms and conditions frequently whenever you access our website. If user continues to use our website after any changes took effect, it is understood as consent from the user to new conditions.

 

Applicable Law Governance

These terms and conditions shall be governed by and construed in accordance with Irish law. You hereby irrevocably consent to the exclusive jurisdiction of courts in Ireland in all disputes arising out of or related to the use of the site.

 

This Privacy Policy was last updated on 25.04.2018